Privacy Policy

veluralabs.com, owned by Finworth Technologies Private Limited (hereinafter We, "Velura Labs," "Us," "Our," or "Finworth Technologies"), has established this Privacy Policy (hereinafter “Policy”) for its platform and services, including software solutions, the Genzee.Ai lead generator engine, and related maintenance and warranty services (collectively, the “Platform”). This Policy outlines our practices concerning the collection, use, and disclosure of Personal Information obtained from users of the Platform.

By accessing or using veluralabs.com, the Platform, or related services, you consent to the collection, use, and sharing of information as described in this Policy. This Policy forms a contractual agreement between you (the “Customer” or “User”) and Us. If you have questions or concerns about this Policy, please contact us using the details provided in Section 13.

You have various rights regarding your data, detailed in this Policy. Exercising certain rights may limit our ability to provide services, either partially or fully. Given the nature of our digital services, including maintenance and warranty on code, no refunds are permitted, and any amount paid shall not be refunded, as outlined in Section 7.

This Policy applies to:

• Customers:All individuals or entities subscribing to our services, including software solutions, Genzee.Ai lead generation, maintenance, and warranty.
• Website Visitors:All individuals visiting https://veluralabs.com.

We collect various types of information to provide our services, including the Genzee.Ai lead generator engine, software solutions, and maintenance and warranty services. This includes “Personal Information” that can identify you as an individual, as well as non-personal data.

• Name, email address, phone number, residential address.

• Data generated, scraped, or gathered through Genzee.Ai, including contact details, business information, and online activity from public and authorized sources.
• This data is owned by Finworth Technologies Private Limited and may be shared with its affiliates for service provision and improvement.

• First name and last name.
• Contact information (email address, telephone numbers).
• Usernames and passwords for account access.
• Company/organization name and address.

• Time zone and date/time preferences for service usage.
• IT information for system access (e.g., IP addresses, log files, login information, encryption keys).
• Files uploaded for processing, system-generated emails, and metadata (e.g., usage and activity logs).

• Data collected via analytics tools (e.g., Google Analytics).
• User feedback and interaction data from the Platform.
• Website visit analytics.

• Cookies are small data files placed on your device when visiting our website or using our Platform.
• We use cookies for speed optimization, analytics, and user experience enhancement.
• You can disable cookies via browser settings, though this may affect Platform functionality.

• Data is stored securely and retained as per legal, regulatory, and business requirements. Customers may access their data for one (1) year from the date of their last subscription purchase. Thereafter, Finworth Technologies reserves the right to permanently delete the data without further notice.

We collect information through the following methods:

• Information Provided to Us:
  • Information submitted directly by Customers via the Platform, email, or other means (e.g., signup details, uploaded files).
• Third-Party Information:
  • Data collected from authorized third-party sources for Genzee.Ai lead generation, including:
    • Public Records: Information from public databases, social media, or websites.
    • Private Records: Data from business directories or partners, with proper authorization.
• Automatically Collected Information:
  • Technical and usage data (e.g., IP addresses, browser type, device information) collected when visiting our website or using the Platform.
  • This data is not shared with third parties except as required by law.

We share Personal Information only with the following entities, under strict confidentiality obligations:

• Finworth Technologies Private Limited:
  • All data generated, scraped, or gathered via Genzee.Ai or other services is owned by Finworth Technologies and may be shared with its affiliates for service provision, improvement, and analytics.
• Employees, Contractors, and Agents:
  • Individuals requiring access to perform their duties, bound by confidentiality agreements.
• Sub-Contractors and Vendors:
  • Selected vendors providing services (e.g., cloud storage, analytics) on a need-to-know basis, adhering to data protection laws.
• Legal and Regulatory Compliance:
  • Data may be shared with authorities (e.g., police, courts) as required by law or to defend Finworth Technologies’ rights.
• Explicit Consent:
  • Data will not be shared with other third parties without your explicit consent.

We use Personal Information for the following purposes:

• To Provide Services:
  • Deliver software solutions, Genzee.Ai lead generation, maintenance, and warranty services, including processing uploaded data and generating leads.
• Business Operations:
  • Manage accounts, billing, platform administration, and error resolution.
• Legal and Compliance Requirements:
  • Comply with laws, assist authorities, protect Finworth Technologies’ rights, and prevent fraud.
• System and Service Improvement:
  • Enhance platform functionality, conduct audits, and improve security and quality.
• Safety and Security:
  • Verify information, prevent unauthorized access, and mitigate fraud.

Given the nature of our digital services, including software solutions, Genzee.Ai lead generation, maintenance, and warranty on code, all payments made to veluralabs.com are final and non-refundable. No refunds or credits will be issued for partial use, non-use, dissatisfaction, or any other reason, regardless of subscription plan or service.

Finworth Technologies acts as a data processor, collecting and processing Personal Information based on Customer instructions and this Policy. We implement technical, physical, and administrative measures to protect against unauthorized access, loss, or damage.

• Personal Information is processed solely for the purposes outlined in this Policy.
• All data generated via Genzee.Ai is owned by Finworth Technologies.

Personal Information may be stored on cloud platforms (e.g., AWS) in regions such as the United States or India, with appropriate safeguards to comply with data protection laws.

Our website may contain links to third-party sites. Finworth Technologies is not responsible for their privacy practices. We recommend reviewing their privacy policies before providing any information.

You have the following rights regarding your Personal Information, subject to applicable data protection laws (e.g., GDPR, Indian IT Act). To exercise these rights, contact reach@veluralabs.com.

• Right to Rectification:
  • Request correction of inaccurate or incomplete data, with supporting documentation if required.
• Right to Withdraw Consent:
  • Withdraw consent for data processing, which may halt service provision. Finworth Technologies is not liable for resulting service limitations.
• Right to Erasure:
  • Request deletion of your data. If no response is received from you within 90 days of notification, we may delete the data. We cannot delete data held by third parties, but we may assist in identifying such parties at our discretion.
• Right to Access:
  • Request a copy of your data to verify lawful processing.
• Right to Restriction:
  • Request restriction of data processing, which may prevent service delivery.
• Right to Portability:
  • Request transfer of your data to you or another party.
  • File complaints with relevant authorities regarding data practices.
  • Provide instructions for data use after your death, where applicable.
  • Opt out of marketing communications.
• No fees are charged for exercising these rights unless requests are excessive, in which case we may charge administrative costs or reject the request.

Our services are not intended for individuals under 18. We do not knowingly collect Personal Information from minors. If we become aware of such data collection without parental consent, we will delete it. Contact us at reach@veluralabs.com if you believe a minor’s data has been collected.

We implement stringent technical, physical, and administrative measures to protect your data, hosted securely on AWS cloud services in regions such as the United States and India. Contact us for a copy of our security policies. We are not liable for breaches beyond our control.

We may update this Policy periodically. Changes will be posted on this page, effective immediately upon posting. Continued use of our services constitutes consent to the updated Policy. Check this page regularly for updates.

For questions, concerns, or to exercise your data rights, contact us at reach@veluralabs.com or Finworth Technologies Private Limited, 3/117 Vikas Nagar, Lucknow 226022, India.

This Policy is governed by the laws of India, with exclusive jurisdiction in the courts of Lucknow, Uttar Pradesh. Disputes will be resolved through arbitration in Lucknow per the Arbitration and Conciliation Act, 1996.